Decline in online customer experience will leave UK retailers struggling to compete in 2019, report warns


Decline in online customer experience will leave UK retailers struggling to compete in 2019, report warns

The UK’s top e-retailers are seriously jeopardising sales by not prioritising on-site customer experience, according to an industry index report. The research, carried out by eCommerce and digital agency Visualsoft, forms part of the company’s second annual e-retail performance report. It analysed the industry’s top 250 names and found failings…


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