London-based private hire and courier firm, Addison Lee, has launched a delivery service to provide consumers with access to delivery drivers during the lockdown period. AL REQUEST is a new click and collect feature in the company’s courier service which will be available for both businesses and consumers.
According to Addison Lee, immediately after the first lockdown in March, demand for the company’s courier services rose by 30 per cent as businesses and consumers adapted to spending more time at home.
“The focus at that time was to support a monumental shift in the way people led their lives,” Addison Lee says. “Office equipment had to be relocated to people’s homes and vital support was provided to the NHS.”
AL REQUEST allows consumers to get access to everyday items, such as groceries and flowers, through a click and collect service.
It will be available across Addison Lee’s digital channels – app and web – and the functionality allows customers to add their unique order receipt number to the booking for proof of purchase and collection. The courier can then pick up the item on the customer’s behalf and deliver it straight to their home.
Addison Lee says it is the largest same day courier provider in London and the company wants to add to its reputation in the corporate space by expanding its offer to consumers.
Liam Griffin, CEO of Addison Lee, said: “Under new lockdown restrictions people will be missing out on shopping experiences. Whether it is a fire pit for the garden or a food and wine hamper, AL REQUEST can pick up direct from the store and deliver to your home.
“With public transport less appealing and the cold weather and dark nights setting in, Addison Lee can provide a safe and reliable option for people who still need to get hold of essential items.”