Redundancies set to drive surge in Settlement Agreements
When the furlough scheme is finally phased out, it is inevitable that redundancy-related dismissals will be unavoidable for many employers...
LEGAL/LEGISLATION
Do the proposed sale of goods legislation reforms mean an end to confusion over transfer of ownership?
The Law Commission recently published a paper on suggested proposals for changes to the Sale of Goods Act 1979 (SGA)...
Free shipping is vital: 9 out of 10 shoppers say no delivery charge is the key incentive to spending more
Nine out of ten shoppers say free delivery is their number one incentive to spend more, reveals new research conducted...
How to ensure compliance with SCA in time for the enforcement deadline?
With the deadline extension to PSD2’s Strong Customer Authentication (SCA) well underway, there are steps that merchants must take so...
What to do when customers want to return items? Know their rights.
Christmas is over for another year but there will still be some ‘aftermath’ to deal with. It’s inevitable that some...
The data decade ends and a new digital decade begins
How does your marketing compare and are you ready for the next decade? For over 40 years I’ve had the...
What happens next? 3 Steps to contact centre compliance
Contact centres are challenging places. There is certainly plenty to think about with the rising cost of salaries, managing schedules...
Online shoppers torn between security and convenience
GoCardless, a global leader in recurring payments, has today released research into consumer attitudes around security and convenience when buying...
Etail ‘mind tricks’ endemic of entire sector
Following revelations on last night's BBC Watchdog, that Boohoo has broken advertising rules through a number of misleading promotions, as...
Searchmetrics Google Shopping study reveals “Fake” competition for ads
Following a record EU penalty, Google had to revamp its Shopping service and create more competition. Now, 32 per cent...
