Online retailers are ‘discouraging’ shoppers from returning products, says new study
Online retailers are said to be discouraging customers to return products, with less than one per cent now including return...
CRM/LOYALTY/RETENTION
Will subscription payments be the future of high street shopping?
Subscriptions have been consistently growing in popularity for years within a variety of industries, such as digital entertainment and eCommerce,...
Online sales of gift cards and eVouchers soar to £866m
The switch to online shopping during the coronavirus lockdown saw sales of digital gift cards and eVouchers ‘soar’ to over...
82 per cent recommending brands during the pandemic
Mention Me’s fourth annual report into customer advocacy and referral trends reveals the impact of Covid-19 on brand recommendations, the...
Discounts are number one promotional preference
Covid-19 has crystallised consumer preferences when it comes to promotions with shoppers citing value as the primary driver for uptake,...
Purplebricks, The White Company and TheVeganKind among winners of coveted Platinum in annual awards
Purplebricks, The White Company, and subscription food supplier TheVeganKind are among the brands that have excelled in the toughest of...
TopCashBack owner takes stake in Swedish counterpart
Top Online Partners Group (TOPG), the Staffordshire based business, which operates the TopCashBack platform has agreed terms to acquire Refunder...
Increase in online shopping accelerating race for customer loyalty
The Digital Business Collective (DBC), an initiative involving BORN, and dotdigital to help FMCG brands drive direct customer engagement by accelerating digital channels and...
Blackhawk Network announces acquisition of Intelligent Card Solutions
Branded payments provider Blackhawk Network has announced that it has completed the acquisition of Intelligent Card Solutions Limited, a provider...
Sosandar sales boosted by repeat customers
Online fashion brand, Sosandar, has reported strong half-year results after high levels of customer engagement and repeat orders. Revenues for...
