Subscription economy grows to £395m, providing a lifeline to many retailers during lockdown
Despite lockdown restrictions easing across much of the UK, new research reveals the nation’s demand for subscriptions continues to grow,...
CRM/LOYALTY/RETENTION
Iceland partners with Blackhawk Network to launch its first gift card programme
Blackhawk Network has been appointed to launch Iceland Food’s first-ever gift card programme in the UK. Iceland will be...
Proposals to outlaw fake reviews
The government has moved to make the business of providing, hosting and publishing fake reviews illegal. New proposals would empower...
Two-thirds of UK consumers return to brands who treat them as an individual
New research from OpenText reveals the extent to which the pandemic has changed customers’ expectations of brands, and the increasingly important role of a streamlined...
Humanising brands, growing revenues and generating loyalty
Inkpact, is a CRM tool that connects brands with their customers, through a tribe of remote, home working scribes. Inkpact...
Half of marketers believe their organisations are falling short on customer’s expectations
Almost half (48 per cent) of CMOs surveyed in the UK, France and Germany say the customer experience their organisation...
Q2 online sales data signals permanent shift to online shopping
The pandemic has cemented the shift to online shopping, with Q2 2021 online sales up +64 per cent compared to...
Stock-outs and shelf gaps continue to pose CX issues for shoppers
Shelf gaps continue to pose customer experience (CX) issues for UK shoppers in-store, which risks losing retailers future sales and...
Bad interactions and unethical practices impacting brand loyalty
60 per cent of UK consumers admit bad interactions impact their loyalty to a brand and often result in them...
The Super Marketing Group powers new Gala Bingo loyalty programme
The Super Marketing Group a leading supplier of loyalty marketing and subscription solutions, is pleased to announce its partnership with...