The post-pandemic customer journey: ‘new normal’ behaviour and trends
As marketers adjust to a new, extraordinary reality, Go Inspire Insight has collated early evidence and insight on emerging customer...
CRM/LOYALTY/RETENTION
Gift cards could aid retail bounceback
As the retail sector begins to reopen its doors following months of enforced lockdown, retailers that offer gift cards are...
Serenata Flowers launches subscription service
Independent online florist, Serenata Flowers, is launching a new customisable subscription service with three variable levels of spend. Each delivery contains a...
Consumers calling for new standards to combat fake reviews
Research conducted by Bazaarvoice Inc, conducted among more than 10,000 consumers across the US, UK, France, Germany and Australia, finds...
Hotel Chocolat grows its half year revenues
Revenue grew by 14.7 per cent to £91.7 million at Hotel Chocolat in the six months to 29th December with...
Hotel Chocolat reports on peak quarter
Hotel Chocolat continued to find favour with consumers across the 13 weeks to 29 December. Its total revenues were up...
New platinum status in customer review awards
The White Company, Notonthehighstreet and Zurich Insurance are among the brands to attain the new Platinum status in the annual...
Sosandar achieves peak sales increase
Online fashion retailer Sosandar has reported a 136 per cent uplift in its revenues for the quarter to December 31st,...
CMO appointment at Debenhams
Debenhams has appointed Abigail Comber as its chief marketing officer. Comber joins on 7th January and has spent a significant part...
Gousto names new CFO
Feelunique chief operating officer Jim Buckle is to join Gousto as its CFO effective 6th January. Buckle will have spent...
