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Call/Contact Centre & Voice

Whistl has undertaken research with a representative sample of 1000 UK consumers to understand how e-tailers can improve the experience...

ASOS has called a number of its customer care staff into consultation over proposed redundancies as it seeks to outsource...

Capabilities that bridge the online/offline customer experience gap prove a key investment focus for UK retailers over the next two...

The Capgemini Research Institute has found that consumers increasingly prefer to interact with bots rather than humans, especially when it...

Shop Direct is to cease to produce its Littlewoods catalogue having scaled back its distribution over the past few years....

The Screwfix contact centre team, which handles 40,000 calls per week, has won in two categories of the South West...

Direct Wines will shift its call centre from Plymouth to its distribution centre in Gloucester by the end of the...

Beauty products direct seller Avon has unveiled details of a worldwide restructuring programme that will ultimately see 2,400 jobs axed...

Flying Brands has sold its Kelvedon Park offices and call centre for £4.5 million. The functions currently at Kelvedon Park...