Whistl Fulfilment partners with PVS Europe
Whistl has signed a new partnership with PVS Europe, which has subsidiaries in Germany, Italy, Austria, France, Switzerland and the...
Call/Contact Centre & Voice
Whistl acquires Clientbase Fulfilment & Contact Centre
Whistl has announced its acquisition of Clientbase Fulfilment and Contact Centre. This is its’ third transaction in the eCommerce fulfilment...
Whistl Contact Centres gains rising tech star Popsa
Whistl Contact Centres has won a competitive contract to supply contact centre services to Popsa, the UK tech start up...
ASOS to cut UK contact centre team
Word is that ASOS is looking to eradicate 500 jobs at its Watford contact centre. It will instead be looking...
Whistl reveals secrets for e-tailers looking to provide call centre customer services
Whistl has undertaken research with a representative sample of 1000 UK consumers to understand how e-tailers can improve the experience...
ASOS reduces customer care staff numbers
ASOS has called a number of its customer care staff into consultation over proposed redundancies as it seeks to outsource...
Blended customer service capabilities are key investment for retailers
Capabilities that bridge the online/offline customer experience gap prove a key investment focus for UK retailers over the next two...
Consumers prefer to interact with voice and chat assistants
The Capgemini Research Institute has found that consumers increasingly prefer to interact with bots rather than humans, especially when it...
Dunelm seeks 85 contact centre recruits
Dunelm is expanding its Radcliffe based contact centre team to handle the additional volume generated by its acquisition of Worldstores....
Shop Direct bids Littlewoods catalogue farewell
Shop Direct is to cease to produce its Littlewoods catalogue having scaled back its distribution over the past few years....
