Retail and hospitality top areas for consumer spending as restrictions lift
UK retailers which have struggled over the past year will be pleased to hear that consumers are expecting to up...
Call/Contact Centre & Voice
Ventrica launches Digital Multilingual Bureau
Outsourced customer management provider Ventrica has announced the launch of DMB, its new Digital Multilingual Bureau designed to support fast-growth...
Half of consumers call for video to improve customer service
Research from Puzzel, a leading innovator of cloud-based contact centre solutions, reveals video as the future of customer service, with 45 per cent of UK consumers interested in using video as a customer service channel, particularly for...
Whistl Fulfilment partners with PVS Europe
Whistl has signed a new partnership with PVS Europe, which has subsidiaries in Germany, Italy, Austria, France, Switzerland and the...
Whistl acquires Clientbase Fulfilment & Contact Centre
Whistl has announced its acquisition of Clientbase Fulfilment and Contact Centre. This is its’ third transaction in the eCommerce fulfilment...
Whistl Contact Centres gains rising tech star Popsa
Whistl Contact Centres has won a competitive contract to supply contact centre services to Popsa, the UK tech start up...
ASOS to cut UK contact centre team
Word is that ASOS is looking to eradicate 500 jobs at its Watford contact centre. It will instead be looking...
Whistl reveals secrets for e-tailers looking to provide call centre customer services
Whistl has undertaken research with a representative sample of 1000 UK consumers to understand how e-tailers can improve the experience...
ASOS reduces customer care staff numbers
ASOS has called a number of its customer care staff into consultation over proposed redundancies as it seeks to outsource...
Blended customer service capabilities are key investment for retailers
Capabilities that bridge the online/offline customer experience gap prove a key investment focus for UK retailers over the next two...