Ventrica launches Digital Multilingual Bureau
Outsourced customer management provider Ventrica has announced the launch of DMB, its new Digital Multilingual Bureau designed to support fast-growth...
Technology
Half of consumers call for video to improve customer service
Research from Puzzel, a leading innovator of cloud-based contact centre solutions, reveals video as the future of customer service, with 45 per cent of UK consumers interested in using video as a customer service channel, particularly for...
eDesk adds more AI tools to its eCommerce helpdesk
eCommerce customer service specialist eDesk has introduced a batch of AI advancements and new data-driven tools for its 23,000 agents....
Interflora adopts voice commerce
Floral gifts business Interflora has tested and is implementing the facility for customers to place orders via Alexa. It offers...
Blended customer service capabilities are key investment for retailers
Capabilities that bridge the online/offline customer experience gap prove a key investment focus for UK retailers over the next two...
ResponseTap launches new call intelligence platform
Engineered as a result of client-led feedback Insight Hub is a sophisticated reporting tool that unlocks a more granular level...
The Entertainer upgrades tech
Multichannel toy retailer The Entertainer has entered into an agreement with Transversal in which the contact centre specialist has installed...
Goldsmiths adds live video chat solution for online customers
Live video assistance provider Vee24 has announced that Goldsmiths is now using its solution to offer live video assistance to...
NICE and Nexidia join forces
Nice Systems, a US corporation, has entered into an agreement to acquire Nexidia, a leading provider of advanced customer analytics....