Call/Contact Centre Operations
Rocket are specialists in creating and delivering bespoke customer loyalty solutions. We focus on rich and relevant offer-led content that is ready to be packaged up in to physical and/or digital platforms for your customers to consume.
At Rocket, we believe there are two forms of rewards-based customer loyalty. Revenue generating, and non-revenue generating. They carry a different approach but achieve the exact same result. ENGAGED CUSTOMERS.
Only 20 years young, we’ve developed widely used products and have built up an extensive roster of global consumer brand partners. Whether it’s a free reward to acquire new customers or a sequence of engagements that generate you revenue, the result is the same! We know how valuable customers are, and that’s why we’re committed to delivering a first-rate journey and customer experience. Our ISO Accreditation for Quality & Service extends across the whole of our business. From Marketing, Product and Offer sourcing, to Fulfilment and Customer Service – all in house, and all Rocket owned and managed.
We take the pressure away from our clients and we keep their customers happy. All by providing simple loyalty solutions that consumers want to see AND, generate revenue if that’s an objective!