CUSTOMER SERVICE

Mango was founded in June 2008. Initially established as a pure telemarketing bureau; Mango has rapidly grown to become one of Ireland’s leading full-service Direct Marketing agencies.

Our company ethos is at the heart of everything we do. Mango Ethical Direct Marketing Ltd. was created to specifically cater for an identified need within the telemarketing sector, namely, an organisation that could provide a cost-effective, personalised and quality-based service offering, on a principle centred and ethical basis. It is this latter point of being principle centred and ethically focused which we at Mango believe, coupled with our passion and enthusiasm, has enabled the business to grow consistently year on year to the scale and success it is today. The Ethical approach forms the very foundation of Mango’s business and operations and as a company, extends throughout every facet of what we are and what we do.

We work across a range of sectors including DRTV, Charity and Corporate, covering all forms of inbound and outbound telemarketing. We also add value to our clients by being able to offer a range of other services that allow them to house many of their processes under one roof. This includes Live Chat, fulfilment, social media management, telephony management, SMS, integration to payment providers to name a few.

At Mango, we feel our vast experience, our dedicated Account Management and our best in the industry agents makes us a fantastic partner for anyone to work with, bring continued success and grow their business with.

Some of the brands we’re working with include: The Jewellery Channel; Ideal World; Zestify; Roxi; Best Direct; ICTV

Rocket are specialists in creating and delivering bespoke customer loyalty solutions. We focus on rich and relevant offer-led content that is ready to be packaged up in to physical and/or digital platforms for your customers to consume.

At Rocket, we believe there are two forms of rewards-based customer loyalty. Revenue generating, and non-revenue generating. They carry a different approach but achieve the exact same result. ENGAGED CUSTOMERS.

Only 20 years young, we’ve developed widely used products and have built up an extensive roster of global consumer brand partners. Whether it’s a free reward to acquire new customers or a sequence of engagements that generate you revenue, the result is the same! We know how valuable customers are, and that’s why we’re committed to delivering a first-rate journey and customer experience. Our ISO Accreditation for Quality & Service extends across the whole of our business. From Marketing, Product and Offer sourcing, to Fulfilment and Customer Service – all in house, and all Rocket owned and managed.

We take the pressure away from our clients and we keep their customers happy. All by providing simple loyalty solutions that consumers want to see AND, generate revenue if that’s an objective!

Award-winning Multichannel fulfilment services: Specialist Home Shopping warehouse skills, reverse logistics. Contact Centre: inbound & outbound: Customer service + up-selling. Elucid CRM Home Shopping software package. Interface with client web sites. Competitive interfaced carrier solutions. Payment Processing. PCI compliant.

DCA Member Offer

We are pleased to offer a 5 per cent discount on our service provision (excluding carrier services)

Customers

Sarah Raven, Peter Hahn, Madeleine, WWE, Dogs Trust

Provider of outsourced, out of hours and overflow contact handling on a 24/7, 365 basis from UK contact centres. Services are provided either from a team of highly skilled, bureau agents, on a pay as you go basis, or from client dedicated teams.

DCA Member Offer

Free 2 month trial

Customers

GTech, Patra Selection, Pavers, Scotts & Co Theo Paphitis Retail Group, Westminster Collection

We are a delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment, Contact services and Leaflet Advertising both in the UK and internationally. Delivering a seamless experience, driving customers online from first click to final delivery.

Customers

Brand Alley, Cotton Traders, Precious Little ones, Skinny Coffee Club, SportPursuit, WW