Descartes Systems Group, has announced that Halfords, is using its last mile delivery solution to enable dynamic delivery pricing in its customer-facing mobile tire replacement service and as its new international field service software solution called Avayler. First metrics show that Halford’s mobile service business has already been able to improve gross profit by 5 per cent and reduce miles per delivery by 13 per cent.
Descartes’ last mile delivery solution provides an end-to-end platform for home and last mile delivery operations. The solution spans delivery appointment booking, route planning and execution, mobile proof-of-delivery (POD) and notifications processes. Its delivery appointment schedule is dynamically generated for each customer and time window options are scored. This allows organizations such as Halfords to intelligently control the booking process, which maximizes booking density and productivity and enhances the customer experience while minimizing costs.
“As part of our innovative eCommerce-based mobile tire replacement service, we wanted to more accurately reflect the logistics cost of the mobile service when customers were booking service appointments and balance demand with our ability to serve customers,” said Chris McShane, Director, Strategy, Transformation & Business Development at Halfords.
Halfords has also integrated the solution from Descartes into Avayler, its newly launched, end-to-end, customer-centric field service solution that will be rolled out globally. Avayler will provide other businesses with an end-to-end SaaS solution wherever they offer services whether in-store, at garages, workshops, clinics, pop-up sites, in the driveway or across the threshold.
“Extending Descartes’ dynamic scheduling solution into Avayler made perfect sense. The solution will allow garages, distributors and other service-based organizations to provide their customer base with unique service appointment pricing as they are making purchases and the ability to optimize customer demand.” said Chris McShane, Director, Strategy, Transformation & Business Development at Halfords.
“By using logistics information and constraints in real-time during the customer buying experience, Halfords is taking last mile delivery strategies and solutions the next level,” said Pol Sweeney, Vice President of U.K. and Ireland Sales at Descartes. “Home and last mile delivery and services continue to be market differentiators, but expensive to operate. Halfords’ combination of our dynamic delivery appointment booking with its advanced pricing algorithms and capacity management allow the company to provide one of the most innovative and intuitive field service solutions on the market.”