Lockdown video calls triggered home & garden purchases

Lockdown video calls triggered home & garden purchases

Over half (51 per cent )of UK and US consumers indicated in a new poll that being at home during the pandemic lockdown has motivated them to spend money on making their living environment a more comfortable and fun place to be. And over a third (36 per cent) agreed that seeing inside the homes of friends and colleagues in pandemic video calls has inspired them to improve their own home environment.

52 per cent of the sample reveal that their household has bought at least one product online during lockdown to make their indoor or outdoor living space nicer or more comfortable. And the trend is likely to continue – with 55 per cent expecting to be spending more time in their homes or gardens even after lockdowns have completely lifted.

The findings of the survey of 2,000 UK and US consumers by Nosto suggests that lockdown has re-balanced people’s priorities, with 56 per cent of consumers indicating the experience has made them realise the importance of a nice home environment. And 52 per cent indicated someone in their household had started at least one DIY or home improvement project while locked down.

Interestingly, the spike in video calls during the pandemic may have made some people feel embarrassed about the appearance of their homes, with 40 per cent of the sample (30 per cent in the UK) saying they were conscious of their own home when on video calls.

When asked which online channels they visit for researching home and garden product ideas or recommendations, the top destination (mentioned by 52 per cent of the whole sample) was Amazon. Next was Google (45 per cent) followed by YouTube (34 per cent) (see below).

Top online channels for researching Home and Garden product ideas  (UK and US consumers)

  1. Amazon (52%)
  2. Google (45%)
  3. YouTube (34%)
  4. Online retail stores (30%)
  5. Facebook (27%)
  6. Instagram (21%)
  7. Pinterest (19%)
  8. Online magazines/blogs (12%)

Just under one in five consumers (18 per cent) indicated they would be more likely to buy Home & Garden products from an online store if they see clear messaging about the covid-19 measures an online retailer has implemented to protect employees and customers.

Free delivery (51 per cent) followed by fast delivery (41 per cent) were the factors that most consumers in the poll said would make it more likely that they would purchase a Home & Garden product from an online store.  Other important factors included plenty of positive reviews, and good quality images and free returns. Interestingly, free returns seemed less important than free deliveries, suggesting that shoppers find more value in no upfront shipping costs because once they have made the purchase they are confident they won’t be returning the product.

6 Factors that Influence Online Purchases of Home & Garden Products (UK and US consumers)

  • Free delivery (51%)
  • Fast delivery (41%)
  • A large number of positive reviews  (36%)
  • Plenty of good quality images of the products (34%)
  • Returns are free   (34%)
  • Clear returns policies  (29%)

“The pandemic is making people re-evaluate their lifestyles completely, and this survey underlines how turning their house into a home is now a major priority for many,” said Jake Chatt, Nosto head of brand marketing. “As demand for these goods continues to increase and shopping in physical stores remains scarce in many places across the globe, I think Home & Garden retailers need to be building trust with shoppers by optimizing their eCommerce experiences. If they don’t, Amazon will continue dominating the vertical online and many retailers may not make it to the other side of this.”

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