Who’s calling? Poor call centre experience pushes half of customers away
Poor call centre experience or an unhelpful attitude pushes over half of customers away causing customers to become frustrated and leave according to Whistl. The
Christmas is Coming!
A moment of reflection Covid-19 caught us all off guard and it is easy to get swept up in day to day survival. While the
Preparing supply chains for the new retail landscape
The Coronavirus has radically and abruptly changed the way we work and live our lives. How will this alter consumer behaviour and attitudes? And what
COVID-19 The human impact
COVID-19 sounds like a good name for an eCommerce project, sadly the pandemic has caused a lot more destruction to my life over the last
Adaptability is key for British manufacturer celebrating 160 years in the business
Adaptability is key for British manufacturer celebrating 160 years in the business An award-winning Loughborough family business that supplies homeware and outdoor goods to some
How can I help you?
Chloe Thomas is the Author of Amazon Bestseller “eCommerce Marketing”, and host of the award-winning eCommerce MasterPlan Podcast. Over the last few months, I’ve been
BounceX delivers revenue increase for Natural Baby Shower
Natural Baby Shower, a specialist retailer of eco-friendly baby products, has improved on-site identification to grow its customer database, improve segmentation, and improve targeting to
If you don’t look after your customers, someone else will
Once, customers had no choice, either they bought what they needed from your shop, or they went without if anyone can remember that far back.