Whistl Contact Centres has won a competitive contract to supply contact centre services to Popsa, the UK tech start up that has been nominated by the Sunday Times FastTrack as one of the 2020 top ten rising tech stars in the UK. Popsa, is an established platform that allows customers to automatically create personalised products using machine learning algorithms via its iOS and Android apps. The Soho based company was created in 2016 and in four years has built an international presence in 50 countries around the globe. Whistl will handle inbound email in both English and 10 additional languages from its Gateshead facility.
Nick Wells, CEO, Whistl, said: “Winning Popsa in a competitive race shows that Whistl has the experience and flexibility to support customers whether their consumers are in the UK or abroad. We have amazing people here at Whistl who understand our customers’ needs and integrate seamlessly into their teams.”
Declan Mellett, executive chairman, Popsa, said: “We have already noticed a positive effect working with Whistl and are looking forward to building a strong relationship with them.”
Currently, Whistl has a 350 seat multi-site Contact Centre capability across its Farnborough and Gateshead sites, alongside remote working capability, supporting brands and retailers to manage their multi-channel customer service.