Time to get personal – the CX makeover required to ensure online health and beauty success


Garret Cunningham, VP of Global Optimisation, Columbus
By Garret Cunningham, VP of Global Optimisation, Columbus

In the beauty and personal care market, internet sales are set to generate 56.3 per cent of the total revenue by the end of 2025. Recent tech advancements from virtual try-ons to AI-driven personalisation, alongside shifting consumer priorities around self-care, sustainability and shopping convenience are driving online purchases. This figure…


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