Direct Commerce Association

The business support network for direct and multichannel retailers

We support direct and multichannel retail businesses as they develop and scale, through a friendly, inclusive and affordable membership group.

Founded by retailers for retailers

DCA was founded by retailers who knew how complex direct and multichannel retailing can be. Over many years it has helped the direct sector grow by encouraging businesses to share knowledge and experience, and by driving higher standards. Today, that means more choice and better customer service for direct customers.

Who our members are

DCA members serve many niche markets as well as mainstream ones, often with exclusive, innovative products at a wide range of price points. Hundreds of brands have benefited from membership, from their start-up days through to significant success.

Forums, training and events

Our forums and training programmes keep evolving, so member teams can come together and tackle new challenges as they emerge. We regularly host special guest speakers and curated discussion groups, and our training courses are built specifically around members’ challenges. See what’s coming up on our events page.

Support in good times and tough ones

Whether the sector is growing fast or trading conditions are difficult, DCA is here to support it.

Join the DCA

Interested in joining, or in finding out more about our membership packages?

• Client company membership, for retailers
• Supplier membership, for specialist suppliers
• MyDCA individual membership, for individuals