Brands can’t afford to enter 2021 without personalised customer experiences


Jil Maassen, Lead Strategy Consultant at Optimizely
By Jil Maassen, Lead Strategy Consultant at Optimizely

From small, impulse buys to large scale purchases, consumers often choose products they’re familiar with. They know the product works, have had good experiences with it in the past, and trust the brand that provides it. In fact, 81 per cent of consumers make purchasing decisions based on how much…


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