What drives Gen Z and Millennials’ shopping behaviour? Four key insights from American Express


Dan Edelman, General Manager, UK Merchant Services, American Express
By Dan Edelman, General Manager, UK Merchant Services, American Express

Understanding what makes Gen Z and Millennial consumers tick is a key question that retailers continue to tackle, particularly how best to engage this highly influential group of customers and their distinct but also evolving buying habits. Given that this cohort makes up a significant proportion of new customers in…


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