What happens next? 3 Steps to contact centre compliance


Rob Crutchington, Managing Director, Encoded 
By Rob Crutchington, Managing Director, Encoded 

Contact centres are challenging places. There is certainly plenty to think about with the rising cost of salaries, managing schedules to meet customer demand, looking after staff wellbeing, PCI DDSS compliance and now the added requirements of GDPR (General Data Protection Regulation). Initial concerns about how the new GDPR regulations…


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