UK workers on the sharp end of angry customers would rather change a nappy than go to work


Nearly a quarter (23 per cent) of customer service representatives(CSRs) in the UK would rather change a dirty nappy and almost half (43 per cent) would prefer to assemble IKEA furniture than go to their stressful jobs, according to research by Zendesk.Inc. (NYSE: ZEN).The survey, which sought the views of…


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