How AI & CX technology can support front-line and back-office staff ahead of peak retail shopping seasons


John Finch, VP Product Marketing, Customer Experience, RingCentral
By John Finch, VP Product Marketing, Customer Experience, RingCentral

In what ways can AI and CX technology help front-line retail workers navigate the pressures of peak shopping seasons? During peak shopping seasons like Black Friday and the upcoming Boxing Day and January sales, retail workers face significant pressures from managing stock levels through to providing optimum customer service. As…


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