Articles: Returns & Reverse Logistics

The rise of Returns Fraud and what retailers need to look out for in 2025

The returns problem: how retailers can adapt

Preparing for peak: returns shouldn’t be an afterthought

Return Fraud: Creative fraudsters in a reshaped SCA world

Diminishing Returns? How greater personalisation can help consumers make the “right” purchase

Swap solves biggest pain point in reverse logistics with Intersoft QR integration

Discount disbelief, returns charge debate, and customer loyalty at a premium

To contest or not to contest: The case of the chargeback

Keeping up with Cross-Border demands: 3 Golden Rules for Success

The rise and rise of returns: refining the refund experience

Cross-Border Compliance: An opportunity for growth

Online Retail Returns: 3 ways you can reduce them & educate the consumer in the process

What to do when customers want to return items? Know their rights.

On your marks, get set, go – the peak trading race has started!

Consumers welcome controversial new ASOS returns policy

Consumers welcome controversial new ASOS returns policy

Free delivery does not increase parcel return volume according to Whistl research

Free delivery does not increase parcel return volume according to Whistl research

Retailers rethink returns policies as increase in ‘serial returners’ impacts bottom line

Retailers rethink returns policies as increase in ‘serial returners’ impacts bottom line

Challenge of changing consumer demands on European retailers

Challenge of changing consumer demands on European retailers

The Great Retail Failure: over 1/3rd feel unvalued after they part with their cash

The Great Retail Failure: over 1/3rd feel unvalued after they part with their cash

Fraudulent returns cost fashion industry millions – but retailers urged to resist shopper bans

Fraudulent returns cost fashion industry millions – but retailers urged to resist shopper bans

Should online retailers blacklist shoppers who return too much?

Should online retailers blacklist shoppers who return too much?

Return to Santa: tackling the growing challenge of parcel returns

Return to Santa: tackling the growing challenge of parcel returns

Retailers risk ruining Christmas for customers with unreliable product information

Retailers risk ruining Christmas for customers with unreliable product information

Busiest returns day 3rd December

Busiest returns day 3rd December

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