Leveraging Black Friday to build loyalty
Black Friday sales have become a boon for online and in-store retailers, with many seeing the date as the start...
CRM/LOYALTY/RETENTION
If you don’t look after your customers, someone else will
Once, customers had no choice, either they bought what they needed from your shop, or they went without if anyone...
Five seismic shifts in consumer behavior retailers need to know about
Had the Coronavirus pandemic hit us a decade ago, its impact on our lives would have been very different. Advances...
5 Tips for online retailers after lockdown
Many online stores and services have found new customers of all ages during the lockdown. With most High Street stores...
Advertising in the age of COVID-19 – Retailers making gains
New data from System1 shows that a number of brands, including retail brands Aldi, Marks and Spencer, Morrisons and Waitrose...
Whistl identifies pitfalls and opportunities for online retailers launching subscription services
Whistl, the leading delivery management company in the UK has undertaken research with a representative sample of 1000 UK consumers...
Forter fraud attack index reveals 89 per cent rise in loyalty program fraud
Forter, a specialist in eCommerce fraud prevention reveals shifting behaviours in online businesses across a variety of industries. The latest...
1 in 4 consumers demand eco values from DTC brands
New research by Rakuten Marketing reveals that 69 per cent of UK consumers express they’d happily move to a subscription...
Use of Customer LTV metric grows 33 per cent year-on-year
Criteo has revealed that despite growing awareness of Customer Lifetime Value (CLV), a lack of digital skills, customer data, and...
6 steps to successful sourcing of CRM software
According to Gartner, spending on software as a service will reach approximately $42 billion in 2019, 75 per cent of...
