What to do when customers want to return items? Know their rights.
Christmas is over for another year but there will still be some ‘aftermath’ to deal with. It’s inevitable that some...
Returns & Reverse Logistics
On your marks, get set, go – the peak trading race has started!
We are now well and truly in the Peak shopping season with just 15 days (and counting) until the big...
Consumers welcome controversial new ASOS returns policy
In April ASOS announced that it was to crack down on serial returners with a change to its returns policy....
Free delivery does not increase parcel return volume according to Whistl research
Retailers providing free delivery for online purchases do not seem to experience an increase in the number of items returned...
Retailers rethink returns policies as increase in ‘serial returners’ impacts bottom line
Over a quarter of retailers (26 per cent) have seen an increase in the volume of goods being returned in...
Challenge of changing consumer demands on European retailers
Retail analytics guidance system, DynamicAction, has launched its Retail Index: Spring 2019 data, providing an overview of the challenges facing European...
The Great Retail Failure: over 1/3rd feel unvalued after they part with their cash
A new report from international payment solutions company Valitor, found that retailers are failing customers when it comes to the...
Fraudulent returns cost fashion industry millions – but retailers urged to resist shopper bans
Clothing retailers are struggling with significant costs from fraudulent returns according to new research, with a disproportionate amount coming from...
Should online retailers blacklist shoppers who return too much?
Today’s retail landscape is tough – and getting tougher. Businesses are under increasing pressure, from reduced margins to online competition,...
Return to Santa: tackling the growing challenge of parcel returns
In a few short days, the most celebrated delivery expert in history will be making his once-a-year round delivering presents...
