Scaling up customer service operations in preparation for peak

As the shift to online shopping continues to accelerate, retailers across all sectors are facing increased pressure to keep up with the rising demands of customer service. In fact, research by Zendesk, reveals that following a peak in May, customer service requests remain well above pre-crisis levels. The way customers are reaching out to brands …

Scaling up customer service operations in preparation for peak Read More »

To access this post, you must purchase Online subscription £49 (+VAT) or 30-day Access Subscription.

Leave a Comment

Your email address will not be published. Required fields are marked *

Related Posts

[display_excerpt]
X