The Top 50 Companies for Customer Service is the UK’s only benchmarking programme based on real customer
interactions, with performance being rated against defined criteria. This
year’s programme was compiled under stricter metrics, reflecting the increase
in customers’ expectations and digital demands.QVC UK scooped Best Overall for Social Media and commenting on the award, James Keegan, Director of
Customer Services, QVC UK, said: “It is a great honour to be in the Top 50 for
the second year in a row. With so many well-known brands involved, being named
Best Overall for Social Media is the icing on the cake and brings well-deserved
recognition to our dedicated team, who are serving our customers wherever they
want us to be.”
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