News: DIGITAL CHANNELS

Cyber attack fails to dent M&S appeal

Chargebacks911 partners with acceptcards to strengthen chargeback prevention for UK merchants

80 per cent of retail fraud uses AI and returns abuse rising

Freemans adds 200 new brands to its market place

Adapting to changing customer behaviour is now a top priority for nine in ten retailers

2 in 3 Brits hit by lost, late or no show parcel deliveries when shopping online

Card Factory making ‘continued strategic progress’

eCommerce leaders invest big in AI – But 73 per cent admit they’re not ready for what’s next

OKA to sell via John Lewis

Pharmacy2U announces Loose Women lead sponsorship

Clarks launches curated marketplace powered by Marketplacer

Dunelm reports Q3 sales growth, but expects ‘external environment’ to impact FY26

Death of direct? Half of UK marketers “very comfortable” with AI as the primary customer touchpoint

wilko.com announces partnership with Google Cloud

Rising delivery expectations increase pressure on online fulfilment and parcel services

ProCook continues to ‘significantly outperform the market’

SportsShoes.com partners with UK performance nutrition brand Puresport

SportsShoes.com app drives up to 20 per cent of revenue

Frivolous spending is out, cocooning is back

Debenhams Group trading update

Half of UK shoppers back regulatory changes to stop ultra-cheap online goods flooding in

99.7 per cent of shoppers never return after abandoning a purchase

One in three shoppers would pay more for a seamless shopping experience

Consumers put off by mixed brand messaging as AI search drives marketing fragmentation

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