News: FULFILMENT, DELIVERY & LOGISTICS

Returns are rising and poor product information is to blame

Royal Mail launches parcel postboxes for medium-sized parcels

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ZigZag acquires Shipup

Rising delivery expectations increase pressure on online fulfilment and parcel services

Returns are rising and poor product information is to blame

Sendcloud

Parcelhero partners with Royal Mail

Next enjoys ‘very good’ FY26, but warns that Iran conflict could see prices rise

InPost set to be acquired

Whistl launch 2026 Ecommerce Consumer Trends Report

UK searches for ‘AI in logistics’ hit record high as operators move from pilots to live operations

Retailers prioritise customer satisfaction for 2026 as Ofcom reports widespread parcel delivery problems

1.5bn of Christmas gifts head back to retailers on ‘Takeback Tuesday’

Wickes extends contract with CitySprint

Black Friday sales trigger busiest week of the year for customer returns – with an 80 per cent surge

eDesk data finds record-breaking Black Friday sales, but BNPL and returns tsunami could destroy 40 per cent of profit

Consumers want AI for real time tracking and effortless returns over Peak

87 per cent of UK shoppers changed shopping habits in 2025 amid rising costs

UK retailers losing £2.1 billion each year in unclaimed courier refunds

Parcel theft reaches record levels in the UK

UK shoppers embrace AI for delivery updates and returns – but still want transparency and a human touch

Serial returners drop as retailers reset the rules of returns

Whistl Fulfilment takes 335,000 sqft Wellingborough warehouse space

ReBound cuts carbon emissions per parcel by 23 per cent during Peak

Stuart partners with Iceland to launch first same day scheduled delivery offering in the UK

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