News: eCommerce

Bad returns cost retailers customers as nine in ten shoppers say they won’t buy again

Two thirds of Google searches now end without a click as AI reshapes product discovery

Fenwick cuts operating loss by 40 per cent

1 in 3 shoppers say stores fall short of their real-time expectations

eCommerce market share highest since shops reopened after Covid

Games Workshop delivers record revenue and profit

Online Home Shop sales reach record £100m

Watches of Switzerland posts record sales and profit as US drives growth

Sosandar returns to growth as profits and margins improve

Garden Trading reports record Q2

Gear4music delivers profit surge as revenue jumps 30 per cent amid market consolidation

New research on agentic commerce finds gap between consumer and merchant expectations

Akeneo survey finds consumers are using AI to shop smarter ahead of Prime Day

80 per cent of retailers expect business growth in 2026, despite challenges

Value of online sales tumbled 2.3 per cent in April

Adapting to changing customer behaviour is now a top priority for nine in ten retailers

2 in 3 Brits hit by lost, late or no show parcel deliveries when shopping online

eCommerce leaders invest big in AI – But 73 per cent admit they’re not ready for what’s next

OKA to sell via John Lewis

Pharmacy2U announces Loose Women lead sponsorship

Rising delivery expectations increase pressure on online fulfilment and parcel services

ProCook continues to ‘significantly outperform the market’

SportsShoes.com partners with UK performance nutrition brand Puresport

Frivolous spending is out, cocooning is back

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