News: Returns & Reverse Logistics

Bad returns cost retailers customers as nine in ten shoppers say they won’t buy again

Chargebacks are quietly raising prices for everyone

Retailers lose £29 million to returns fraud across 1 million orders

Brits spend 370 million hours a month on parcel admin

80 per cent of retail fraud uses AI and returns abuse rising

Over half of Gen Z branded serial returners, rising 3.5-fold in just three years

ZigZag partners with Trade Duty Refund to launch an integrated EU Duty Drawback Service for UK Retailers

2 in 3 Brits hit by lost, late or no show parcel deliveries when shopping online

Eco-conscious shoppers buy 66 per cent more online

Returns are rising and poor product information is to blame

Royal Mail launches parcel postboxes for medium-sized parcels

ZigZag acquires Shipup

ZigZag acquires Shipup

Returns are rising and poor product information is to blame

Whistl launch 2026 Ecommerce Consumer Trends Report

1.5bn of Christmas gifts head back to retailers on ‘Takeback Tuesday’

Black Friday sales trigger busiest week of the year for customer returns – with an 80 per cent surge

eDesk data finds record-breaking Black Friday sales, but BNPL and returns tsunami could destroy 40 per cent of profit

Consumers want AI for real time tracking and effortless returns over Peak

Serial returners drop as retailers reset the rules of returns

ReBound cuts carbon emissions per parcel by 23 per cent during Peak

UK retailers risk loyalty loss with 78 per cent of returns ending in refunds

Signifyd launches Intelligent Returns to help retailers with the growing returns challenge

ReBound Returns expands Partnership with Shopify

Vinted expands partnership with Royal Mail

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