Online beauty products retailer, Pinkish, has streamlined its order fulfilment and despatch processes with a fully integrated shipping document solution from SellerDynamics and NetDespatch.
Pinkish
despatches around 1,600 orders of beauty products and garments every
month throughout the UK and abroad. The new solution not only takes care
of the fulfilment and prioritisation of all online orders placed on
Amazon, eBay and the retailer’s own e-commerce website, but also offers
labels integrated into invoices for their selected carrier – Royal Mail.
Order
information from all channels is consolidated onto a single screen.
Once a parcel is selected for despatch, a single sheet is printed,
containing the order details, the customer invoice, and the Royal Mail
2D barcoded shipping label (provided to SellerDynamics by NetDespatch),
ensuring that every parcel has the correct paperwork. The solution also
produces the required end-of-the-day manifest for the Royal Mail
collection driver, and automatically sends the data to Royal Mail’s OBA
(Online Business Account) system. Once they have been despatched,
parcels can be viewed and tracked online, with tracking information
automatically fed back into the appropriate sales channel.
According
to Pinkish’s Director, Linda Shirley, “automating our order fulfilment
and despatch processes through NetDespatch and SellerDynamics has
improved the documentation we produce and made us immediately compliant
with the new Royal Mail labelling requirements.”
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