ArrowXL, the two-person home delivery service has appointed Fauzia Mulla to the position of head of customer experience. Within her new role, Fauzia will be tasked with developing and driving a new customer experience strategy whilst leading operations within the company’s contact centre.
Fauzia will report into Peter Scraton, people and support services director. He said: “Fauzia’s extensive experience and knowledge will be incredibly valuable to ArrowXL as we embark on the next stage of our growth. The executive team has a passion for transformation and enriching the consumer’s journey during the delivery process, and we are confident Fauzia has the expertise to drive our long-term business objectives in this area.”
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