Hermes UK says it has experienced its most successful peak season to date, which included the busiest day in the company’s history. The organisation handled in excess of 39.5 million parcels during December 2018.
The milestone day, Friday 30th November, saw Hermes process 1.9 million parcels, exceeding 2017’s like for like a total of 1.6 million items. Not only did the company process record volumes during peak, but it also achieved exceptional service levels, recording in excess of 99 per cent for standard deliveries and 97 per cent for Next Day deliveries, its highest total for a peak season and comfortably surpassing the industry average.
To prepare for the 2018 peak season, Hermes had invested heavily in its network and infrastructure to increase capacity and operational efficiency, which included the opening of an 80,000 sq.ft. parcel distribution depot in Hemel Hempstead. It also sourced over 400 additional trailers, 410 additional vehicles, spent £2.5m in sortation equipment, assets and scanning devices, on-boarded 2,000+ people across its hub and depot networks, recruited 6,100 additional couriers, and opened more than 60 sub depots.
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