Superdrug launches new loyalty


Superdrug launches new loyalty

VIP Rewards will launch on the Superdrug app on 25th October, bringing even more offers and rewards to its Health & Beauty card members, who will unlock rewards the more they shop in-store, online or on the Superdrug app.

Every time a customer reaches a spend threshold, they will unlock a reward, such as 20 per cent off own brand products, or free delivery. Once a member reaches a spend of £300, they will reach VIP status and will automatically be eligible to enjoy 12 months of offers. These promotions include ‘always on’ offers such as 10 per cent off own brand and beauty services plus new rewards, which will launch on the app every other month. Superdrug will also continue to surprise their VIPs with lots of extra rewards throughout the year.

The app will automatically update on 25th October for members who already have it downloaded and both app users and Superdrug.com members will automatically be given rewards based on their current spend. Over 150,000 Superdrug customers will automatically qualify as a VIP member and will instantly be able to enjoy benefits for a whole year when the rewards go live.

Matt Walburn, eCommerce Director at Superdrug said: “We are excited to bring the new App and introduce VIP Rewards to our shoppers. We wanted to reward our loyal customers with offers that they would find useful and be able to use day to day on products we know they love. We also wanted to make sure the rewards were accessible for a good amount of time, allowing shoppers to remain as a VIP for 12 months after reaching the threshold of £300, means that shoppers can take full advantage of all of our promotions, using stackable discounts to get fantastic prices.

The new VIP Rewards scheme also sees us starting our journey to move from physical cards to an app based loyalty scheme, enhancing our offline plus online initiative to engage and improve the customer experience.”

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