New Look has entered into a contract for GXO’s Clicklink service to manage its Click & Collect network which is operated from all of its UK mainland stores.
With a late-evening cut-off for next-day delivery to store, as well as rapid refunds on returns, Clicklink will enable New Look to improve its customer service for those ordering online. New Look’s Click & Collect service take-up has risen from 17 per cent of eCommerce orders in 2021 to 31 per cent in early 2023.
Nick Ormerod, customer & eCommerce director at New Look said: “We are excited about our partnership with GXO’s Clilink, set to dramatically improve New Look customers’ shopping experience. This strategic alliance will significantly boost operational efficiency, increase our in-store Click & Collect conversion rates, expedite the return and resale processes, and ultimately enhance the availability of full-price product – which is a key factor in our omnichannel model.”
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