Wincanton has announced the extension of its partnership with tea and coffee retailer Whittard of Chelsea.
The relationship, which began in 2012, has been extended to support Whittard’s ongoing UK and international growth across both eCommerce and physical retail. Under the renewed contract, Wincanton will continue to manage both B2C and B2B fulfilment operations from its state-of-the-art eFulfilment centre, DC7, in Northampton.
On B2C operations, Wincanton will continue to handle online order fulfilment for customers across the UK and international markets, managing everything from storage and pick-and-pack to multi-carrier delivery services. For B2B, Wincanton will continue to oversee stock distribution to Whittard’s UK stores and eCommerce fulfilment and international wholesale partners – ensuring shelves are restocked efficiently and reliably throughout the year.
The partnership has delivered strong operational performance across its duration, culminating in picking accuracy of 99.99 per cent, and 99.5 per cent accuracy for outbound eCommerce orders, this year.
The contract also includes a range of specialist services. These include managing the certification requirements for international shipping – critical for efficient and regulation-compliant international trade – and Whittard’s unique personalisation services, from bespoke blending and packaging of tea and coffee products to packing gift orders and personalised gift messages.
Tom Baker, Chief Financial Officer at Whittard said: “As Whittard continues its strong growth in the UK and globally, it is key to have reliable logistics partners that can scale with us, and we are pleased to continue our partnership with Wincanton.”
Share