Johnson Health Tech UK, a specialist supplier of cardio, strength, and group training equipment has chosen ArrowXL, a two-person home delivery and warehousing specialist, to support the next phase of its significant home retail growth. Under the terms of the deal, ArrowXL will be responsible for delivery of around 2500 products, mainly treadmills and exercise bikes, each year to homes throughout the UK.
Key drivers behind the decision to choose ArrowXL included providing a cost-effective delivery method that can scale up to enable Johnson to achieve a forecasted 5-fold increase year on year without compromising the overall customer experience. Depending on local lockdown guidelines the equipment will be taken to the customer’s room of choice for added convenience. Customers will be able to choose when they want the item delivered using ArrowXL’s diary booking service and nominated day service. All items will be fully tracked with regular communication from the ArrowXL customer team provided throughout the delivery process.
Simon Woodward, Johnson Health Tech UK’s operations director, said: “As we have continued to grow it became clear that we needed to partner with somebody who already had experience within this market sector and would be able to hit the ground running, but also provide the infrastructure to support any changes or ‘curve-balls’ that may appear in changing market conditions. ArrowXL has the experience and expertise to provide us and our customers with the high level of service we require.”
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