OneView Commerce, a provider of digital point of sale (POS), announced today that Australia Post has signed a multi-year SaaS agreement for its Cloud POS framework and Enterprise Promotions module to support a mobile point of sale solution.
This agreement will continue the work completed during a proof of concept, conducted from November 2017 to March 2018, and will deliver a foundational sales and service platform designed to re-invent the customer experience at selected outlets across Australia Post’s network. The programme will provide greater flexibility in how Australia Post engages with customers across its network and support the longer-term strategy of expansion of products and services offered at its locations through a variety of digital in-store formats including mobile, kiosk and over the counter.
“2018 promises to be a big year for our organization as we continue our strategic transformation to support the digital revolution. We remain focused on re-inventing the store experience while maximizing our existing digital assets and capabilities,” said David McNamara, general manager Post Office Network at Australia Post. “As demonstrated during the detailed proof of concept, the OneView solution fits well with our goals to expand and transform the sales and service capabilities at our outlets.”
The OneView Digital Store Platform is expected to reduce costs associated with the current technology footprint by leveraging a SaaS offering and providing 4G capabilities on a mobile platform. With OneView’s API-first design, Australia Post can tailor the solution to meet continuously evolving customer expectations. Additionally, with features including shared basket and cross channel, OneView provides Australia Post with a foundation to re-imagine every experience as their business continues to adapt to a digital economy.
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