Health and beauty products retailer Boots has opened a new
service centre to support order processing for Boots.com and for
the company’s international distribution as well as for its
Christmas ranges. Boots invested £50 million in the new
centre, based in Burton-on-Trent, which includes the purchase of
the existing 460,000 square-foot building and its total
refurbishment. Knapp was chosen to provide warehousing
facilities, including automated handling systems.
The new service centre will employ up to 1,000 people during peak
times, when some 900,000 singles per day will be processed. It
supports orders for delivery directly to the customer’s home
(approximately 60 percent of online orders) and orders for
collection from the customer’s chosen store (about 40
percent).
In line with its commitment to the environment, Boots
collaborated with the Waste and Resource Action Programme (WRAP)
to minimise the centre’s environmental impact, resulting in a
reduction of more than a third in the use of cardboard packaging.
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