News: Consumer Opinion, Spending & Trends

Purpose more important than price in driving loyalty amongst younger shoppers

16 million Brits still don’t know you can get into debt using BNPL services

Brits turning away from flashy influencer content

Brits and UK firms cut commuting and summer trips as cost-of-living crisis bites

England kit sales surge ahead of fourth Ashes test

ChatGPT and Metaverse adoption drive demand for product information delivered via augmented reality and AI-powered chatbots

Early technology adopters twice as likely to think CX has improved in last 12 months

Women’s world cup set to inject £579m into retail and hospitality sectors

Prime Day sales slow down

Delivery services will get worse and more expensive, according to survey

Personalised digital engagement key to driving luxury purchases for most UK shoppers

Amazon UK loses one million daily users ahead of Prime Day

Cost-of-living caution sees most shoppers visit retailers’ websites up to five times before buying

Two-thirds of consumers feel personalised experiences aren’t truly ‘personal’

Consumers seek personalised, data-driven experiences, but cautious when sharing data

The cost of a social bounce

Brand loyalty eroding as consumers embrace eCommerce to save

Top 16 countries for cross-border online shopping.

Younger Brits leading rise in second-hand electronics sales

Small businesses are missing the mark with trend-savvy Gen Z customers

Shoppers double online spending through D2C channels

Speed and simplicity are the key to a great digital experience

The store is now the most impulsive shopping channel for 54 per cent of UK consumers

Summer online sales up

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