Evri delivered record parcel volumes over its peak festive period, including its best-ever week following Black Friday, as customers shopped for bargains in a ‘thrift-mas’ amidst caution over household budgets.
The biggest week in its 50-year history saw Evri deliver 24.7m parcels (to 7 December 2024) as post-Black Friday deliveries rose by 20.8 per cent on the same period in 2023. This ‘mega-week’ was followed by weeks of high demand post Black Friday and Cyber Monday as consumers left it late to grab deals from online retailers, putting their trust in last-minute deliveries, while Evri’s standard on-time service levels also remained strong.
Evri grew total parcel volumes by 12 per cent to 173 million over the nine weeks to 28 December 2024, despite the disruption caused by volatile weather, such as Storm Darragh in early December. On average Evri delivered 2.7 million parcels a day over this period as almost 4,000 parcels reached UK households every minute, with deliveries rising to almost 3.8 million on its busiest day on December 4th.
Growth was broad based across segments. Volume from domestic retailers was up 6.9 per cent, while overseas inbound trade from online retailers and marketplaces continued to deliver strong growth, with volumes up 24.0 per cent year on year as customers focussed on value.
Evri also saw strong demand from its eCommerce segment as the growth in online marketplaces and social media shopping continues to be a growing part of consumers’ retail habits.
This resilient performance reflects Evri’s investment of around £35m during the Peak period to enhance its operations with more delivery units and 8,000 extra couriers recruited, with another 1,000 added across other parts of the business. It also boosted its customer service to make it easier for customers to contact the company, in addition to providing new delivery preference options for people with accessibility needs.
Share