Outsourced contact centre specialist, Expolink Europe, is
delighted to announce a new partnership with the fast-growing lifestyle clothing
brand, Weird Fish.
Driven by customer feedback, Weird Fish is continually
looking to improve the service levels of its e-commerce and retail solutions. One of the recent changes was the decision to
extend customer service hours into the evening and weekends, and add the
capacity to cope with spikes in call volume; as a highly flexible outsourcing
partner with a 24/7/365 contact centre operation, Expolink were perfectly
positioned to help.
Andy Davies, Head of E-Commerce at Weird Fish had this to
say; “Great brands understand that customer satisfaction, accessibility and
professionalism are key to an excellent shopping experience. It became clear
from our first meeting that Expolink shares our values and ethos and is
committed to delivering the first-rate results we need to take our business
forward and succeed in this competitive market.”
Hilary Shepherd, Business Development Manager at Expolink
Europe is similarly excited about the partnership;
“Working with businesses like
Weird Fish, who put their customers at the heart of everything they do, is
truly inspiring to us here at Expolink. We are very excited to be starting out
on this high-profile relationship at a time of growth and change for the
company. We pride ourselves on the scalability and flexibility of our offering and
look forward to helping Weird Fish be there for their customers as their
business goes form strength to strength.”
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