Outsourced contact centre experts, Expolink Europe, have
announced a new client acquisition in the form of the UK’s largest independent
toy retailer, The Entertainer. Expolink will be managing email, telephone and
webchat for the company during their peak trading time of October to January.
Steve Shepherd, Head of Operations and Customer Service at
The Entertainer had this to say; “Christmas is a critical time of year for us, with
such a significant percentage of our annual sales achieved during this period.
We are delighted to be working with Expolink and have every confidence in their
ability to partner us in making this Christmas one to celebrate. From day one
we were impressed by their professionalism and industry knowledge. In addition,
their ability to provide a genuinely flexible service; one that allows us to
scale up or down with customer demand; puts us in a fantastic position to provide
the best service possible to our customers.”
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