Hermes UK has introduced ‘MyPlaces’ in a move designed to further support its commitment to ‘contactless delivery’ during the pandemic and help provide an accurate first-time delivery option for when people are not in. MyPlaces enables customers to choose a preferred safe place at their home address and upload a photo of it to assist the delivery.
The information on MyPlaces can be amended at any time and notes added for increased clarity providing the option for up to date, real time communication with the courier. Other features to be rolled out later this year include the ability to use What3Words to set the exact location, adding PIN codes for access to their property, setting a preferred ParcelShop & Locker location. Future enhancements will also include the ability for customers to add waypoints to their designated place and it will provide the courier with a platform to ask for further instructions if any delivery is complex or difficult to find.
It is accessible through the Hermes app and a number of Hermes retail clients are also now integrating this improved delivery process into their customer journey, placing links to the Hermes app on their websites. Clients are also signposting to the app in their customer notifications so that their customers can save preferences for future deliveries.
Chris Ashworth, CIO at Hermes, said: “MyPlaces is the latest innovation from Hermes designed to promote delivery accuracy and give consumers more choice and control over their deliveries, whilst ensuring that safety remains a key priority. It is particularly useful for customers with addresses that are hard to find both in busy cities but also rural locations.”
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