John Lewis partners with StoryStream to drive online customer engagement


John Lewis partners with StoryStream to drive online customer engagement

In support of its digital engagement strategy, John Lewis & Partners has teamed up with StoryStream to celebrate and elevate user-generated content (UGC) across its website.

Ahead of StoryStream’s appointment, the John Lewis team was already familiar with the benefits of UGC, it had been using visual social proof to bolster the appeal of its site, and capture and convert visitor attention.

“We were impressed by the power and flexibility of StoryStream’s solution, and we loved how their ambition – to humanise the experience of eCommerce – matched John Lewis’ own focus on providing fantastic customer experiences. We’re excited to be kicking off our partnership with the StoryStream team and can’t wait to see how we really push the boundaries of what’s possible,” said Eva Bojtos, partner & head of social at John Lewis & Partners.

With StoryStream-powered galleries now live across thousands of product display pages throughout the John Lewis’ website, users are able to see and interact with shoppable User-generated Content right where they decide what to buy. Sales data shows that there is a direct impact on conversion rates when a customer interacts with the user-generated content on their purchase journey.

“We are delighted to be working with one of the UK’s most highly regarded and innovative retailers. Adding crucial social proof moments to product display pages through UGC is a fantastic first step in our partnership, and we’re so excited to scale StoryStream’s impact across more of John Lewis’ marketing ecosystem as we build the partnership – both through traditional eCommerce channels and elsewhere including in-store,” said Alex Vaidya, CEO of StoryStream.

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