Nursery products retailer Kiddicare scooped the Golden Chariot at
Snow Valley’s annual awards for retail delivery excellence. When
tested for the Online Retail Delivery Report, Kiddicare was shown
to provide exemplary service, with free delivery as standard and
goods arriving the next day.
Fashion retailer Whistles was named the Silver Chariot winner for
best customer service, with Schuh, Clarks, and Kiddicare all
commended in the category. Best brand experience in delivery was
won by Lush, with Jo Malone and Cath Kidston shortlisted. John
Lewis won best cross-channel delivery for its click and collect
service, while the award for best international delivery went to
trisports etailer Wiggle, which now supports 12 currencies, nine
languages, and has country-specific sites for its main markets.
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