Hermes, the consumer delivery specialist, has been awarded a four-year contract extension to continue providing customer delivery services to Kingstown Associates. The new agreement builds on the success of a long-standing partnership that began over 10 years ago. Under the terms of the deal, Hermes will provide both a standard and a next day service to consumers ordering from Kingstown Associates’ brands, which include Fashion Friendly, Housewares Direct, Healthy Living Direct and Affordable Choices. In addition to operating a number of lifestyle brands, Kingstown Associates also provides third party fulfilment services from its dedicated warehouse in East Yorkshire. As a part of the agreement, Hermes will provide delivery services for that arm of the business.
In total, Hermes will handle more than one million parcels a year for Kingstown Associates, with volumes anticipated to grow during the duration of the contract. The Hermes team will also work closely together with Kingstown Associates to finalise plans ahead of the peak season by analysing forecasted volumes.
Paul Chambers, Operations Director at Kingstown Associates, said: “We have worked alongside Hermes for many years and we have been continually impressed by a consistent and high quality service. Hermes has always been able to react quickly when we require additional collections and support, and therefore it seemed a natural choice to extend our relationship for another four years.”
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