Two global returns technology providers, Loop and ReBound, have announced a new partnership that will, they say, improve consumer experience and cut costs for retailers.
Retailers using the Loop platform can now access ReBound’s omnichannel returns management services. The integration allows Loop users to leverage ReBound’s global logistics offering, including return shipments, advanced local processing, and consolidation. Together, the two organisations aim to maximise margins, improve customer service, and increase customer retention for retailers by delivering a seamless return experience.
Jelle Schoenmaker, ReBound managing director, said: “Our new integration with Loop provides a huge advantage for retailers, especially as Loop is natively embedded in Shopify and brands are increasingly choosing Shopify for their eCommerce. Both Loop and ReBound will be able to benefit from the other’s extensive partner network. Working together, we will redefine the eCommerce returns journey for brands who want a competitive advantage in the online retail industry.”
Jonathan Poma, CEO at Loop, added: “We’re excited to partner with ReBound Returns, a team equally focused on optimising operations and driving brand loyalty for their merchants. This new partnership demonstrates the growing need for brands to have not only a well-integrated tech stack but a comprehensive reverse logistics program so they can focus on serving customers globally.”
Loop is a returns and post-purchase platform that optimises the customer experience for shoppers returning or exchanging an item. The Loop platform is native to Shopify and currently represents 15 per cent of the total value of goods sold through the eCommerce platform. With Loop, brands can ensure that every interaction, even a return, leaves a lasting impression, fostering repeat business and long-term relationships with customers.
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