Loop has launched a new, standalone iOS app, Loop Point of Sale (POS), for in-store returns. By expanding its omnichannel presence with Loop POS, the company has taken a big step towards becoming a solution for all return scenarios.
Loop POS will enable brands to retain revenue and capture upsells through the company’s robust exchange functionality, providing customers with flexible inventory, in-store return policies and multiple payment methods. With the optionality of Loop POS, there are no more limited restocking options or figuring out where an exchange order lives in your Enterprise Resources Planning (ERP).
“Shopping at brick-and-mortar has really picked up again in the last year and we saw a gap with how our merchants manage in-store returns,” said Mike Indigaro, VP merchant success at Loop. “We wanted to elevate the customer experience for all shopping journeys by providing the same seamless, bespoke returns experience in-store as we do online.”
The app aggregates data on the Loop platform, centralising information from both in-store and online returns and allowing brands to make more informed product changes. Through this, the app will enable brands to uplevel team operations and simplify return logistics with clear return-related order management.
“We’ve seen brands spend over 65 hours a month on in-store return-related order management,” says Indigaro. “Through initial beta testing, we’ve found that brands could save up to 780 hours annually.”
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