News roundup–Pet Supermarket, Tesco, Lakeland, more


Pet Supermarket was forced to launch a temporary
website last night after its main Pet-Supermarket.co.uk site was
crippled by a distributed denial-of-service attack (DDoS).
According to a spokesperson, the attack was the most severe the
company’s hosting provider, who did not wish to be named, had
seen in the last seven years. Pet-Supermarket says it is working
with its “solution providers to rectify the
issue”.

Tesco is extending its online apparel business
to international markets. Launching this month,
clothingattesco.com will expand beyond the UK to deliver to other
countries in the European Union. In particular, Tesco expects the
offering to be popular in Poland, Czech Republic and Hungary,
where the supermarket’s F&F label already has an established
presence. It also expects a positive response from countries
where there is a high population of ex-pats, such as Spain and
France.

New Look‘s ecommerce director Dom McBrien is
leaving the business to join Marks & Spencer as
multichannel trading director. In August, group marketing
director Joe Irons jumped ship to join Monsoon
Accessorize
as ecommerce and multichannel marketing
director.

Sales at homewares retailer/cataloguer Lakeland
increased 4 percent in the year to 31st December 2010, from
£141.9 million to £147.9 million. Profits during the
year grew 6 percent from £10.1 million to £10.7
million. Lakeland’s marketing director Tony Preedy declined to
comment on current trading.

Royal Mail has been granted permission to amend
its guidelines on compensation. Before handing over
responsibility for postal regulations to Ofcom on 1st October,
Postcomm published decisions on applications made by Royal Mail,
allowing the carrier to reduce its compensation obligations for
business customers using untracked mail such as Mailsort or
Packetpost. It also changed the rules for consumers claiming on
damaged mail. Previously compensation could be claimed for up to
12 months after being posted, but consumers will now have 80 days
to lodge a claim. Royal Mail had requested the period to be
reduced to 60 days.

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