InPost has announced that Oh Polly is the latest brand to sign up to its QR code returns service. ‘Instant Returns’ was launched by InPost earlier this year to make the returns process quicker and easier for consumers. It’s the first returns service where only a QR code is needed without requiring shoppers to print a label at home, or at the drop-off point. Instead, they scan their QR code at an InPost locker and drop the parcel off, with the whole process taking a matter of seconds.
In addition to speeding up the returns process, removing labels from the customer journey makes the new service greener than traditional returns, by saving paper and preventing wastage of unused printed labels. Global fashion brand Oh Polly becomes the latest fashion retailer to sign up for the service, joining other leading retailers including Missguided, New Look and schuh.
Claire Henderson, CEO at Oh Polly said: “Making things as convenient as possible for our customers is key to us at Oh Polly, and we’re excited to partner with InPost to offer more ease and convenience when it comes to returns. Oh Polly customers are predominantly digital natives, and we know the simplicity of the Instant Returns service will be a hit with them.”
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