On the dot, a delivery service from CitySprint that allows customers to specify a one-hour window
for their retail deliveries, has just made it even easier for retailers to use its
service in time for peak season.
From October, retailers can choose full API
integration of the On the dot service. This service will allow retailers to offer specified-hour courier deliveries to
their customers through their own website or EPOS system, and is available as a
white label product if required. Deliveries will be available throughout the UK.
For small and medium sized retailers – and those
looking for additional support over peak period – On the dot has also launched
a Retailer Portal. This offers a “pay-as-you-go” service, without the need for
full integration. Retailers can buy bundles of specified-hour deliveries, which
can be booked via the courier’s website and allow retailers to offer a local
delivery service to their customers. Delivery bundles are available for both five
and ten mile options, with on demand prices for deliveries up to 30 miles from
store.
During peak, there is always increased pressure
on Click and Collect services, with consumers often not collecting their
packages for days, if at all. On the dot offers an opportunity to prompt
customers to get their goods delivered to home in the one-hour time slot
convenient for them, taking the burden of collection away from the shopper and
reducing stock holding issues for the retailer.
Patrick Gallagher, CEO of CitySprint, commented:
“Late, lost or missed deliveries cost retailers millions of pounds every year,
but more importantly can cause lasting damage to a brand. This is especially critical
at peak season, when customers may already be under stress. With Black Friday and
Christmas fast approaching, retailers have to put the customer first by meeting
higher delivery volumes without compromising on quality. With On the dot’s new
options, retailers can keep their peak promises.”
London housewares and kitchenware
retailer, Lords at Home, is among the first to offer this service in their
stores via the Retailer Portal.
Shaun Bridgeman, eCommerce Manager at Lords,
commented: “As a growing local brand, we pride ourselves on being able to offer
our customers a bespoke and high quality level of personal service. We are
always asking ourselves what we can do to make our customers’ lives easier.
It’s what makes us stand out. On the dot allows us to move from telling the
customer when they can have a delivery to asking when do they want a delivery.
Our customers now have the opportunity to get items delivered at a time that
suits their schedule.”
On the dot was launched in 2015 to give consumers
the control, convenience and simplicity they expect in today’s on-demand, retail
culture. The first service launched was for consumers, allowing them to
organise their own delivery from retailers in a one-hour timeslot that suits
them via onthedot.com.
The consumer service is currently only available
in Central London but will be extended to rest of the country over the coming
months, with Birmingham the next stop in November for the ultimate delivery
convenience for shoppers.
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